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VIVO! Office Policies


All clients of VIVO! MediSpa are assured of complete confidentiality regarding all aspects of their treatments and services, as per our HIPPA policy. You have the right to obtain a copy at your convenience.

Appointment Reservations

All appointments require a major credit card to hold your appointment.

Please arrive 15 minutes before your scheduled appointment and complete any necessary paperwork required prior to your treatment. Your punctuality is greatly appreciated and will enable us to dedicate the appropriate amount of time to your scheduled treatment. Arriving greater than 15 minutes late may result in the rescheduling of your appointment.

When you arrive at your appointment, you will be required to provide your driver’s license.

Scheduling & Cancelation/No Show Policy

Due to the popularity of our medical spa services, it is necessary to make an advance appointment reservation for any of our treatments. By scheduling an appointment, you are agreeing to our Cancelation/No-Show Policy.

We have a 24-hour cancelation policy. If you are unable to make your appointment, please call us no later than 24 hours prior to your appointment to avoid a $50 cancelation fee.

If you fail to show up to your appointment, you will be charged a $100 no show fee for your missed service.

Patients arriving more than 10 minutes late may result in a shortened appointment or a cancelation if there is not enough time to complete the treatment. If your appointment is canceled due to late arrival you will be charged the appropriate Cancellation Fee.

Guest Etiquette

Our goal is for each guest to enjoy a tranquil, relaxing experience. We kindly ask you to turn off or silence cellular phones or other electronic devices. To maintain a quiet, professional atmosphere, we ask that all guests consider the volume level of their conversations. Due to safety concerns children younger than 18 years of age are not permitted in the treatment area. For the health and safety of our clients and staff, smoking is not permitted in our facility.

Special Needs

Your comfort and well-being are very important to us. Prior to receiving your treatment, please inform us of any special needs or medical conditions including pregnancy, hypertension, injuries, allergies, disabilities or illnesses. Talking with your provider will help customize your treatment to ensure your maximum enjoyment and benefit.

Pricing, Gift Cards, Coupons and Gratuities

For your convenience, we accept cash, Visa, Discover, MasterCard, American Express, and CareCredit.

All prices for treatments and products are subject to change as are policies. At the time of scheduling an appointment, a credit card number is required to secure your reservation. Please note, we do require a scan of your driver’s license upon arrival to your appointment.

Gift cards can be used towards any treatment or product. They are not redeemable for cash. Coupons can NOT be combined and can NOT be applied to any specials or sales on treatments or products. They are only valid towards full-priced treatments and products. Other restrictions may apply, so ask the patient coordinator for more details.

All treatments are taxable.

In appreciation to the spa staff for outstanding service, gratuities may be given at your discretion.


All treatments and gift cards are non-refundable.

Legal Policies

For insurance purposes, small children are not permitted in treatment areas and should be under adult supervision at all times. The safety and well-being of small children is the responsibility of the client.


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